Shipping & Returns

1. SHIPPING POLICY

1.1  Local Shipping (Singapore)

  1. Your order will be shipped via SingPost. This is applicable for all items except Art Clocks.
  2. For orders below S$50:
    • $2.00 for Normal Mail - Orders will be sent within 5 working days. Non-trackable, and we are NOT LIABLE for any lost or damaged packages once despatched.
    • $5.00 for Registered Mail - Orders will be sent within 5 working days. Trackable, and highly recommended! (especially if you are purchasing fragile items!)
  3. For orders S$50 and above, the shipping charge will be waived. Your order will be sent via SingPost Normal Mail within 5 working days. You may top up $3.00 for Registered Mail. Please contact us at  for more information.
  4. For orders S$100 and above, your order will be sent via SingPost Registered Mail within 5 working days.
  5. For requests on express deliveries, courier service, or special requests for deliveries at specific timings, there may be an additional charge of S$5.00 - S$10.00. Please contact us at  for more information.

1.2  International Shipping

  1. Yes, we ship worldwide too. This is applicable for all items except Art Clocks.
  2. Depending on the weight of your total ordered items, your order will be shipped via Speedpost Air Parcel or SingPost Air Mail. Please contact us for the shipping rates before placing your orders.
  3. You will receive a separate PayPal invoice to request for payment on the shipping charges once we receive your order.
  4. Free shipping offers do not apply to international orders.


2. RE-DELIVERY POLICY

2.1  For local orders, a re-delivery charge of S$5.00 applies for failed deliveries due to:

  1. incorrect address provided, or
  2. unavailability of a recipient at requested time, or
  3. failed delivery attempts by SingPost via Registered Mail.  All unclaimed parcels that are returned to us will be resent after the re-delivery charge is paid to us. 


3. CANCELLATION POLICY

3.1  If you wish to cancel your order:

  1. you can notify us by email to before we have dispatched the goods to you; or
  2. if goods have already been dispatched to you, please return the goods to us in accordance to clause 4.1 below.


4. WARRANTY / RETURNS POLICY


4.1  Merchandise purchased on UrbanCubes.com may be returned within 7 days of receipt for Singapore orders and within 14 days for international orders for a Store Credit or an Exchange (see exceptions in clause 4.4). Please include your name, contact number, and order number with the return. Your return may not be processed if we do not have all your information.
4.2  Customer is responsible for return shipping costs as well as products lost or damaged before they reach us. We will not be held responsible for any items lost or damaged in transit through mail, hence registered mail is recommended as Exchange or Store Credit will only be processed upon receiving the items.
4.3  We will cover the delivery of the re-sending of items.
4.4  The rights to return the goods to us as referred to in clause 4.1 will not apply in the following circumstances: -

  1. in the event that the product has been used; or
  2. in the event of any cosmetic damage, acts of god, misuse, accidents, commercial use, any modifications to the product, improper connection, improper use, or attempted repair by unauthorized dealers; or
  3. in the event that the product is damaged by a connecting product that may have cause damage through misuse or malfunction; or
  4. to any products that we have made or customised specifically for you (such as Art Clocks, customised wall decals).

The provisions of this clause 4.4 do not affect your statutory rights.

 
5. STORE CREDITS

5.1  We regret that we do not offer cash refund. However, we do allow cancellation of order or returning of item(s) for store credits should you choose this option. Upon receiving the returned items in the condition as above-mentioned, a coupon code will be sent to you via email.
5.2  The value of the coupon code issued will be equivalent to the original purchase amount (excluding shipping charges). This coupon code with the aforementioned store credit amount, can be applied for merchandise purchases on UrbanCubes.com. Please note that all store credits are valid for 6 months from date of issue and must be used in its entirety or the unused balance will be forfeited.
 

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