Conditions of Use

WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT http://www.urbancubes.com. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

1. INTRODUCTION

1.1  You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2  We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. ORDERING FROM US

2.1  You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2  Our acceptance of an order takes place when we change the order status to pending. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3  We may refuse to accept an order:

  1. where goods are not available;
  2. where we cannot obtain authorisation for your payment;
  3. if there has been a pricing or product description error.


3
. PAYMENT

PayPal / Credit Card
3.1  We accept payment via PayPal's secure gateway. PayPal does not require that you have a PayPal account. They provide a service to consumers whereby you enter your card information and it is processed on a one time only basis.Your credit card details will not be revealed to us at any point. 

Direct Fund Transfer
3.2  For Singapore orders only, payment can also be made via direct fund transfer to one of the following bank accounts:

Bank Name:      OCBC
Bank Code:      7339
Branch Code:    556
Account Type:   Current
Account No.:    556-759009-001

Bank Name:      POSB
Bank Code:      7171
Branch Code:    081
Account Type:   Savings
Account No.:    405-06628-9


3.3  For direct fund transfers, please email your transaction details to  after you have made the payment to avoid unnecessary delay. We reserve the rights to release your ordered items if we do not receive payment after FIVE working days.

4. PRODUCT INFORMATION

4.1  Prices listed are in Singapore Dollars (SGD) unless otherwise stated.
4.2  Prices are subject to change without notice.
4.3  We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
4.4  All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
4.5  We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.
4.6  We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
4.7  Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible and you will not be charged for the out of stock items.

5. CANCELLATION POLICY

5.1  If you wish to cancel your order:

  1. you can notify us by email to  before we have dispatched the goods to you; or
  2. where goods have already been dispatched to you, please return the goods to us in accordance to clause 6.1 below.


6. WARRANTY / RETURNS POLICY


6.1  Merchandise purchased on UrbanCubes.com may be returned within 7 days of receipt for Singapore orders and within 14 days for international orders for a Store Credit or an Exchange (see exceptions in clause 6.4). Please include your name, contact number, and order number with the return. Your return may not be processed if we do not have all your information.
6.2  Customer is responsible for return shipping costs as well as products lost or damaged before they reach us.  We will not be held responsible for any items lost or damaged in transit through mail, hence registered mail is recommended as Exchange or Store Credit will only be processed upon receiving the items.
6.3  We will cover the delivery of the re-sending of items.
6.4  The rights to return the goods to us as referred to in clause 6.1 will not apply in the following circumstances: -

  1. in the event that the product has been used; or
  2. in the event of any cosmetic damage, acts of god, misuse, accidents, commercial use, any modifications to the product, improper connection, improper use, or attempted repair by unauthorized dealers; or
  3. in the event that the product is damaged by a connecting product that may have cause damage through misuse or malfunction; or
  4. to any products that we have made or customised specifically for you.

The provisions of this clause 6.4 do not affect your statutory rights.

7. STORE CREDITS

7.1  We regret that we do not offer cash refund. However, we do allow cancellation of order or returning of item(s) for store credits should you choose this option. Upon receiving the returned items in the condition as above-mentioned, a coupon code will be sent to you via email.
7.2  The value of the coupon code issued will be equivalent to the original purchase amount (excluding shipping charges). This coupon code with the aforementioned store credit amount, can be applied for merchandise purchases, including delivery costs on UrbanCubes.com. Please note that all store credits are valid for 6 months from date of issue and must be used in its entirety or the unused balance will be forfeited.

8. SERVICE ACCESS

8.1  While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2  Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

9. COPYRIGHTS

9.1  Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited.
9.2  No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
9.3  Any rights not expressly granted in these terms are reserved.
 

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